top of page
Terms & Conditions

Terms & Conditions

These standard terms and conditions prepared by Saponetti Inc. (“Saponetti”) are an integral part of the agreement for Customer Products (as defined below) purchased by you (the “Customer”) on our eCommerce website at (the “Site”).    




The “Agreement” between the Customer and Saponetti will consist of:


1.1.    The email from Saponetti to the Customer setting out the following information:  


(a)    The date the Customer placed the order;

(b)    The Customer’s order number; 

(c)    The shipping address for the order and billing address for the Customer; 

(d)    The products ordered by the Customer (“Customer Products”); 

(e)    The pricing information for the Customer Products and the total amount owing for the order; and  

(“Email Order Confirmation”)

1.2.    These Online Orders Standard Terms and Conditions.   


The items identified in sections 1.1 and 1.2 above shall constitute a single contract governing the relationship between Saponetti and the Customer.  


2.1.    Representations or Warranties:. Saponetti hereby represents and warrants that the Customer Products that it delivers will substantially conform to the description of the Customer Products set out on its Site and in the Email Order Confirmation.   Otherwise, Saponetti makes no representations and warrants about products on the Site and makes those products available for sale on an “as is, where is” basis without recourse to, or liability from, Saponetti in any manner or circumstance.  Saponetti has relied entirely on its suppliers for all information on the Site about the product, which it has reproduced on a best commercial efforts basis.   Saponetti’s obligations under the Agreement are subject to any provisions contained in the access license and terms of use found on the Site.  


2.2.    Title and Risk:  The Customer hereby acknowledges that all right, title and ownership in the Customer Products vests in and remains with Saponetti until Saponetti delivers the Customer Products to the Customer.  Similarly, for so long as Saponetti holds title to the Customer Products, Saponetti also bears the risk of loss should the Customer Products be damaged or otherwise rendered unusable prior to delivery.   Both title to the Customer Products and risk of loss will transfer to the Customer once the Customer Products are delivered to the location set out in the Email Order Confirmation.    


2.3.    Delivery Location:  Saponetti will deliver the Customer Products to the delivery locations supplied by the Customer shown in the Email Order Confirmation. The Customer acknowledges that Saponetti is relying entirely on this information without any further investigation or inquiry.  


2.4.    Delivery Due Date: Saponetti will use its best commercial efforts to deliver the Customer Products by the delivery due date identified in the Email Order Confirmation. The Customer acknowledges that the due date represents Saponetti’s best guess for delivery based on past practices and it could be delayed due to circumstances beyond Saponetti’s controls.   


2.5.    Delivery Costs: Sapponetti will deliver the Customer Products at the sole cost and expense of the Customer.  Sapponetti has disclosed the delivery costs to the Customer on its Site prior to placing the order and has confirmed those costs in the Email Order Confirmation.  Saponetti may pay the delivery costs and collect those expenses back from the Customer when processing the Customer’s order.  



3.1.    Fees.  The fees and charges for the Customer Products are set out on the Site prior to ordering and are confirmed in the Email Order Confirmation.  Except as otherwise set out in the Email Order Confirmation, all amounts payable pursuant to the terms of the Agreement shall be in Canadian Currency (CAD).   


3.2.    Payment Processing.   This Agreement is conditionally, entirely for the benefit of Saponetti, on Saponetti successfully processing the Customer’s credit card or arranging for some other form of electronic payment prior to Saponetti delivering the Customer Products.  In the event that Saponetti does not receive payment in full prior to delivery, Saponetti reserves the right to cancel this Agreement on immediate written notice to the Customer.   



The Customer hereby acknowledges that, from time to time at any time, the Site may be down, or otherwise unavailable.  Saponetti hereby reserves the right to take down the Site for any reason (including on-going scheduled maintenance) without notice to the Customer.  Saponetti will not be liable to the Customer for anything (including losses, costs, fees or expenses) in connection with the Site going down.    




5.1.    Liability Limitations – Actual Damages:  Saponetti’s liability under this Agreement shall be strictly limited to the lesser of:  1) the total amount payable by the Customer for the Customer Products set out in the Email Order Confirmation; and 2) any limitations set out in Saponetti’s access license and terms of use set out on the Site.   Additionally, any liability under this Agreement shall be strictly limited to actual damages suffered.  IN NO EVENT SHALL ANY PARTY’S LIABILITY UNDER THIS AGREEMENT INCLUDE ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES, EVEN IF SUCH PARTY SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.


5.2.    Survival.  The obligations in this Article 5 (Liability Limitations) shall survive indefinitely and shall not cease or expire even if the Customer returns the Customer Products to Saponetti for an exchange or full refund.   


6.1.    Cancellation of Order by Saponetti:  Saponetti reserves the right to cancel the Customer’s order for the Customer Products at any time prior to delivery on immediate written notice.  In such circumstances, Saponetti shall refund the Customer’s payment in full and this Agreement shall be terminated without liability to either party.  


6.2.    Cancellation of Order by Customer:  Save and except as set out in a written cancellation, refund or exchange policy set out on the Site, the Customer may not cancel their order and terminate this Agreement.   In the event that no policy is set out on the Site, then the Customer is not entitled to cancel their order under any circumstances.  


7.1.    This Agreement shall be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and shall be treated in all respects as an Ontario contract.  All disputes, controversies, claims arising out of, or in connection with, or in relation to this Agreement, including any question regarding its validity, existence, or termination shall be submitted to and subject to the jurisdiction of the courts of the Province of Ontario (including the Supreme Court of Canada) which shall have exclusive jurisdiction in the event of any dispute hereunder.  The parties hereby irrevocably submit and attorn to the exclusive jurisdiction of such courts to finally adjudicate and determine any suit, action, or proceeding, arising out of or in connection with this Agreement.  

8.    GENERAL 

8.1.    Personal Information: In the course of processing the order and fulfilling the terms of this Agreement, there is a possibility that Saponetti will collect, use and disclose personal information as defined in its privacy policy created under the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) and posted on the Site.  The Customer will review that privacy policy and, unless it notifies Saponetti otherwise in writing, be deemed to consent to Saponetti collecting, using and disclosing personal information for the purposes set out in that policy.  


8.2.    Force Majeure:  Notwithstanding anything in this Agreement, the parties acknowledge that a party may, for bona fide reasons, be delayed or hindered in or prevented from performing of any term, covenant or act required hereunder for reasons that are not the fault of the party delayed or are otherwise beyond the party’s control.  Such circumstances include: power failures; inability to procure materials or services; blizzards, ice-storms and inclement weather; restrictive governmental laws or regulations; or other acts of God.   The party delayed will be entitled to perform that term, covenant or act within the appropriate time period after the expiration of the period of delay.   In the event that the period of delay does not expire within a reasonable time, the term, covenant or act will deemed frustrated and the party shall be indefinitely excused from performance.    


8.3.    Interpretation: This Agreement constitutes the entire codification of the parties’ agreement concerning the Customer Products, and it is agreed that there are no representations, warranties, collateral agreements or conditions affecting this Agreement other than as expressed herein in writing (such as, by way of example, Saponetti’s privacy policy or its Site access license and terms of use).   Once in force, the parties hereto agree that they will diligently do all things and execute such further assurances as required to give effect to the terms hereof. This Agreement shall enure to the benefit of any legal personal representatives and successors as applicable. In the event that any one or more term(s) contained herein is declared unenforceable or invalid for any reason, said term(s) shall be severed from the remainder of the Agreement.  Time shall be of essence in connection with any obligation contained in this Agreement. The failure of any party to insist upon the strict performance of an obligation hereunder shall not be a waiver of such party’s right to demand strict performance in the future.  All waivers shall be in writing.   And any reference to “days” herein shall mean calendar days, and not business days, unless expressly set out to the contrary.   


8.4.    Amendments:  This Agreement may not be amended or modified except by written agreement signed by all the parties hereto.  


8.5.    Assignment.  This Agreement may be assigned by Saponetti at any time on prior written notice to the Customer.  However, the Customer may not assign this Agreement without the prior written consent of Saponetti, which consent may be withheld without reason or explanation.  


8.6.    Honest Performance.  Each party to this Agreement agrees to perform their obligations herein honestly.  A party shall not mislead or misrepresent to any other person any matter in connection with this Agreement including the terms herein or any aspect of performance hereunder.   


8.7.    Notice.  Notices under this Agreement must be in writing and will be sufficiently given if sent by personal service, courier, electronic mail or other electronic transmission that is capable of being tracked from the sender to the recipient.  For clarity, where the recipient sends a electronic message replying to the notice from the sender, notice shall be deemed sufficiently given.  For clarity, notice by REGULAR MAIL IS NOT PERMISSIBLE. The Customer may send Saponetti a notice at the contact information on the Site.  Saponetti may send the Customer a notice at the contact information found in the Email Order Confirmation.

Privacy Policy

Privacy Policy

At Saponetti Inc. (“Saponetti” or “we”), we recognize the importance of your privacy. We are committed to using your personal information responsibly and only to the limited extent needed to serve you better.  

Application of Privacy Policy

This Privacy Policy regulates how we internally use, protect and disclose to third parties during commercial activities any personal information within our possession collected from you through your use and access of our website and other services.  This Privacy Policy applies to our directors, officers, partners, employees, contractors and authorized representatives (“Staff”).  It is at all times subject to the requirements of the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (“PIPEDA”).  Additionally, how we use or disclose your personal information may also be subject to the requirements of Canada’s anti-spam Legislation, S.C. 2010, c. 23 (“CASL”).   Any terms not defined herein have the meaning that PIPEDA attributes to them, and this Privacy Policy is meant to be consistent with PIPEDA, or where PIPEDA is silent on a matter then CASL.  

Governing Law

This Privacy Policy is governed by the laws of Ontario and the laws of Canada as applicable herein.  It is not a contract and will be treated as a non-contractual set of policies and practices binding on Staff of our Ontario or Canadian entity under Principle 4.1.4 (PIPEDA, Schedule 1). 

Accountability for Your Privacy


Our Privacy Information Officer is responsible for ensuring that Staff complies with this Privacy Policy. He or she can be contacted at:  


    Saponetti Inc.

    615C Brock Ave, 

    Toronto, Ontario, M6H 3P1



    Attention:  Privacy Information Officer


The identity of our Privacy Information Officer is available upon written request as required by Principle 4.1.2 (PIPEDA, Schedule 1).  

Responsibilities of Privacy Information Officer

The Privacy Information Officer is responsible for,  

(a)    implementing procedures contained in this Privacy Policy to protect personal information;

(b)    training our Staff to comply with this Privacy Policy and PIPEDA and communicating to Staff information about changes and updates to our Organization’s policies and practices relating to Personal Information; 

(c)    enforcing this Privacy Policy and correcting any potential or actual instances of breach; and 

(d)    reviewing and responding to any communication or notice relating to this Privacy Policy or PIPEDA.       

Our Purpose 

We are Toronto’s first and only soap delivery company offering premium, Canadian-made, environmentally friendly and hypoallergenic, soaps and detergents for home and personal care. We bulk-buy all our products and deliver them to you in reusable glass mason jars. We collect, use, and disclose personal information for the following purpose:


•    Respond to inquiries about our products, refill services and other services we provide;

•    Process initial product orders, facilitate refill requests, invoice for fees and generally administer our ecommerce platform; 

•    Verify any information provided to us about our customers; 

•    Advise you of new products and services; and 

•    Share with Staff, contractors, consultants, affiliates and other parties who require such information to assist us with: 


o    establishing, maintaining and managing our relationship with you;

o    processing orders for you; and 

o    delivering our products to you.    


In addition to the foregoing, we may collect, use and disclose personal information for any other purpose we may indicate to you from time to time.  Where personal information has been transferred to use as a “third party for processing” under Principle 4.1.3 of PIPEDA, we will also collect, use, and disclose that personal information in accordance with any purpose set out in any contract between us and the person or entity from whom we have received the personal information.    



If we change the Purpose set out above we give notice of the change on our website and we will post an updated Privacy Policy.   

Personal Information We Collect and Use  

To fulfill our purpose, we collect the following kinds of personal information:  


1.    Names and contact information for our customers. This includes addresses, phone numbers, email for both work and home;

2.    Credit Card Information for the purpose of processing initial orders and refill orders; and

3.    Photos, messages and other files posted to Saponetti’s Facebook, Instagram or other social media accounts.   



As permitted by section 10(8) of CASL, when you visit our website, we may place one or more  “cookies” on the hard drive of your computer to track your visit.  A cookie is a small data file that is transferred to your hard drive through your web browser and can only be read by the website that placed the cookie on your hard drive.  The cookie acts as an identification card and allows ours website to identify you and to record your passwords and preferences.  


The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.  Most browsers are set to accept cookies but you can usually change this if you so desire.  It should be noted that if cookies are not accepted, you may be unable to access a number of web pages found on the website


Links to Other Websites

From time to time, we may introduce on our website links to other sites run by third parties not affiliated with Saponetti.  We would encourage you to review the privacy policies on those sites before providing your personal information.  They may be less stringent than ours.  Please note that we do not accept responsibility privacy practices, policies or actions for those third parties.  

Obtaining Consent

Implied Informed Consent 

Use of our website and services is voluntary.  When collecting, using and disclosing personal information about you, we rely on your implied consent when you give us your personal information on request of your own free will.  This is provided that we collect that information in the ordinary course of our business in accordance with our Purpose.   

Express Informed Consent 

When PIPEDA allows us to proceed without consent, or we imply your consent (as discussed above), we do not seek express consent.  In all other cases, our Staff will contact you (either by telephone, e-mail or in person), identify a new purpose for which we need your information and seek your express consent.  We do not collect personal information from children (anyone under 18) over the telephone or in person without a parent’s express oral consent.  


If we are collecting the information online, we will request that you supply personal information in fields on web pages containing a link to this Privacy Policy. You will be able to expressly consent by checking a checkbox and submitting the information electronically.  We do not knowingly collect information from children (anyone less than 18 years old).  However, when collecting personal information electronically (by web-form or e-mail) we do not verify the age of the person from whom we are collecting. In the absence of any indication to the contrary, we will assume anyone supplying us with information online is over 18 years of age. Parents are strongly encouraged to discuss responsible internet use and personal information disclosure with their children.   

Withdraw Consent

You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by sending an e-mail to our Privacy Information Officer at the contact information above.  In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to you.  We will inform you of any implications connected to withdrawing your consent.  


If you have asked us to put you on an email list to provide you with certain information on a regular basis, and such emails constitute “commercial electronic messages” or “CEMs” under CASL, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up). 


Limiting Collection, Use, Disclosure and Retention

We use our best efforts to limit the personal information we collect, use and disclose solely those details we need to fulfill our Purpose. We have designed our standard forms only to collect the information that we foresee we will need.  We do not collect, use and disclose personal information using deceptive, fraudulent or unlawful means.  

Need-to-Know Disclosure 

When using and disclosing information to third parties, we only disclose on a need-to-know basis.  Also, it is our practice to disclose personal information only after ensuring that appropriate contractual safeguards are in place as contemplated in Principle 4.1.3 of Schedule 1 of PIPEDA.  

Retaining Records 

We keep records of the work performed and services provided by us in accordance with applicable regulatory requirements and professional standards. These records may include personal information. We may continue to retain such records even after you no longer use our website or services or your account on our website is terminated for any reason.

Destruction of Personal Information

We destroy electronic information by deleting it and, when hardware is discarded, we ensure that the hard drive is physically destroyed.  We shred paper containing personal information and ensure that it is disposed of properly to prevent accidental disclosure. 

Ensuring Accuracy 

In order to fulfill our Purpose to a high quality standard, we ask you to update your personal information and maintain appropriate contact preferences from time to time.  You also have the right to contact us in order to verify that the information we have on file is accurate.  


We do not, as a practice, contact you in order to ensure that the personal information we have in accurate.  We may take reasonable steps to do so when using that information in course of providing you with an ongoing product or service, provided our Staff is in regular contact with you.  Otherwise, we strongly encourage you to contact us and ensure that the information we have in your file is up-to-date.  

Our Safeguards to Protect You

We respect the privacy of our customers, employees and other stakeholders. We will protect that privacy as vigorously as possible. The methods we use include:


•    Storing personal information in electronic and physical files and on physical premises that are secure and to which access is restricted; and

•    Password-protected computers (including on laptops, desktops and smart-phones) and the use of technology safeguards, such as firewalls, encryption and intrusion detection, to prevent hacking or unauthorized computer access. 


Unfortunately, no data transmission over the Internet or by electronic mail can be guaranteed to be 100% secure.  As a result, while the website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Mobile Devices and Remote Access

When using laptops, smartphones and mobile devices outside the office, we are required to take reasonable steps to ensure that these devices are not lost or stolen.  These devices may not be stored in vehicles or left unattended for any reason while out of the office.  


Staff may also remotely access the office network from a personal computer.  Such access is only permitted if the computer has technology safeguards equal to, or better than, those on the computers belonging to our organization.  Under no circumstances may Staff store data from our office network on a personal computer.  

Regular Review of Safeguards 

We recognize that technology and security measures evolve at a remarkable pace.  So at Saponetti we periodically review our personal information safeguards with our Information Technology consultants and in-house experts. We want to ensure that our safeguards exceed industry best-practice.  

Open Privacy Practices 

It is our practice to post the most up-to-date version of this Privacy Policy on our website at You can also obtain a copy of this policy by sending an e-mail to our Privacy Information Officer at the address above.   


Your Ability to Access Your Information

You may review any personal information we have on you in our files by making a written request to our Privacy Information Officer at the address above.   


Please include sufficient details in your request about the type of information that you would like to see about yourself.  Please sign your request and send it by regular mail and we will contact you within 30 days of receipt.  Please note that we only respond if you are making a request relating to your own personal information.  We will not grant access to personal information about someone else.  


We will be pleased to provide you with access to your personal information as long as it does not fall within an express PIPEDA exception.  Examples of such exceptions include, but are not limited to, information protected by solicitor-client privilege; information generated in the course of a formal dispute resolution process; information about another individual where disclosure would reveal confidential commercial information; or information disclosed to the police or other lawful authorities where we are required to withhold disclosure.  


Please note that summary information is available on request, subject to the terms above, but more detailed requests requiring archive or other retrieval costs may be subject to our normal professional and disbursement fees.  

Questions or Concerns

Should you have any questions or concerns about this Privacy Policy or how we handle your information-access request, please direct them to our Privacy Information Officer.  He or she will be pleased to respond and if necessary investigate the matter.  


We reserve the right to change our Privacy Policy at any time by posting a new version on our website.  In the event of a conflict between this version and another, the version that is later in time prevails. 

Return Policy

Return Policy

Should you not be satisfied with our products, please contact us immediately. You may return your purchases within 30 days of receipt either for a full reimbursement or replacement of product(s). Call us at 647.344.1875 for your Return Authorization (RA) number. No new product(s) or reimbursement will be honored by Saponetti Inc. without your RA number. Shipping expenses are not refunded.

bottom of page